Shipping Policy

SHIPPING INFORMATION (RETAIL CUSTOMERS)

How Will My Order Ship?

Using our experience and expertise we have determined the best shipping options for each product we carry to make sure you receive the fastest, safest, and most efficient delivery possible. Available shipping options will be displayed on each item’s page and in the shopping cart.

Smaller Items (Small Parcel):

These items are small enough to safely ship with UPS or FedEx. Your shipment arrive in 7-10 days

Large Items (Large Parcel):

We want to ensure your order is delivered to you in perfect condition quickly and efficiently. Items that are too large, fragile or heavy to ship with UPS / FedEx will ship with large parcel carriers who specialize in furniture delivery. We automatically select the best team of carriers for your delivery. Your order will be carefully and professionally handled from start to finish making sure it arrives to you safe and sound.

The Delivery Process:

  1. Choose a delivery option for your larger item at checkout. Available shipping options may vary depending on the item. All options will be displayed at checkout. 
  2. Your order is shipped from the warehouse. We'll send you an email as soon as your order is in transit.
  3. Your order is delivered to a Local White Glove Delivery Carrier. Your order is professionally transported with care by a Large Parcel carrier to a White Glove Delivery Carrier in your local area that specializes in professional residential furniture delivery and assembly.
  4. Schedule a delivery appointment. Upon receiving your order, the Local White Glove Delivery Carrier will contact you to schedule a delivery appointment.
  5. On your scheduled delivery day, our experienced delivery team will deliver your new furniture.

 

Large Parcel Delivery Service Options:

Outside Drop Off curb side $99

Scheduled delivery to the outside entrance of your home or building at the ground level.

In Home Drop Off  $149.00:

Scheduled delivery to the immediate entryway inside your home.


Room of Choice Delivery $199.00

Scheduled delivery to your room of choice on any floor.


White Glove Delivery $249.00

Room of Choice + Full Assembly & Packaging Removal.

Transit time for Large Parcel orders may extend out to approximately 6-8 weeks. 

*Remote delivery locations may be subject to additional fees.